During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them.
We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers.
Calculation ROI of CX is no easy task but is often required to acquire the budget and executive buy-in needed to really up your CX performance. Join us as we talk CX maturity and how to calculate your ROI of CX.