Calculation ROI of CX is no easy task but is often required to acquire the budget and executive buy-in needed to really up your CX performance. Join us as we talk CX maturity and how to calculate your ROI of CX.
How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.
What are the main factors that impact customer experience in the food industry ? We analysed more than 20 000 customer verbatim to answer all your questions. Check out the top 10 sources of customer dissatisfaction in this Critizr study!