- The customer listening channels deployed by Carrefour
- How Carrefour allows its customers to talk to its store managers
- How Carrefour improves its customer knowledge
Carrefour uses Critizr Connection to empower its stores to be accountable for customer relationships
As the undisputed leader in retail in Europe, Carrefour has chosen Critizr to help maintain a better relationship with their customers.
Nearly 1,300 store managers interact with customers on a daily basis. How are they successfully involving their in-store employees to bring a human response to the customer feedback they collect and show they care about their customers?
In this case study, you'll learn about:
Over 60,000 business owners use Critizr