Carrefour uses Critizr Connection to empower its stores to be accountable for customer relationships

As the undisputed leader in retail in Europe, Carrefour has chosen Critizr to help maintain a better relationship with their customers.

Nearly 1,300 store managers interact with customers on a daily basis. How are they successfully involving their in-store employees to bring a human response to the customer feedback they collect and show they care about their customers?

In this case study, you'll learn about:

  • The customer listening channels deployed by Carrefour

  • How Carrefour allows its customers to talk to its store managers
  • How Carrefour improves its customer knowledge
Carrefour & Critizr - Case Study

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Over 60,000 business owners use Critizr

  • Carrefour
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