- Identify causes of dissatisfaction to improve the processes
- Anchor the VoC approach in the everyday actions of employees
- Dispose of a managerial tool that is not solely based on financial indicators
- Interact with customers to build loyalty and understand how to improve their satisfaction
[CASE STUDY]
Monoprix
Discover the key issues of Monoprix’s feedback management approach:
In this case study, you'll learn about:
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