[CASE STUDY]

Monoprix

Discover the key issues of Monoprix’s feedback management approach: 

In this case study, you'll learn about:

  • Identify causes of dissatisfaction to improve the processes
  • Anchor the VoC approach in the everyday actions of employees
  • Dispose of a managerial tool that is not solely based on financial indicators
  • Interact with customers to build loyalty and understand how to improve their satisfaction
Monoprix & Critizr - Case Study

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