Jack Stratten takes to the stage at the Proud of My Store Awards 2022 and reveals why we are experiencing a renaissance of physical retail
Superpower your frontline teams and future proof your establishments.
Take a tour, discover how we can help your business
Provide front-line staff with actionable information to improve the customer experience
Centralise all customer feedback and reviews on a single platform
Surveys, reinvented
Transform your feedback into a local conversation
Solve the challenges your industry is experiencing.
The latest articles, webinars and content to guide your Customer obsession journey.
Join the team that is leading the way in Customer Interaction Management.
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In this ebook:
Exclusive 1st party data from over 300 stores.
Insights and analysis of in-store activities across multiple retail sectors and locations.
Customer Experience
In this ebook: Exclusive 1st party data from over 300 stores. Insights and analysis of in-store activities across multiple retail sectors and locations.
Discover how to close de gaps between your store teams and head office to drive business value.
Webinar
Forrester research commissioned by Critizr.
If your business has survived COVID-19 and the ‘Death of the High Street’ - what’s your next move to ensure further success?
Times have changed, and customer strategies that once worked to overcome past challenges won’t cut it in today’s world as we enter a realm of higher demand for digitalisation, brand convenience and customer frugality.
Cheat Guide
Forrester research commissioned by Critizr.
Cheat Guide
Forrester research commissioned by Critizr.
Cheat Guide
Forrester research commissioned by Critizr.
We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers.
eBook
How to make frontline staff your CX secret weapons. Research conducted by Retail Week
eBook
This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here.
Infographic
This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here.
Find out how Adecco collaborates with Critizr to deliver the best possible customer experience across its network.
Customer Experience
Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY
What has been the real impact of COVID-19 on DIY and Home retail?
What will the customer journey will look like in a post-pandemic world?
eBook
Spotlight on the Fashion and Beauty Industry - we take insights from our wider study to focus in on the grocery industry.
What has been the real impact of COVID-19 on Fashion and beauty retail?
What will the customer journey will look like in a post-pandemic world?
eBook
Spotlight on the Grocery Industry - we take insights from our wider study to focus in on the grocery industry.
What has been the real impact of COVID-19 on grocery retail?
What the grocery customer journey will look like in a post-pandemic world?
eBook
During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them.
We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers.
eBook
Discover how Critizr has enabled France Pare-Brise's (the replacement and repair specialist of automotive glasswork) impressive network of 370 centres to be more customer-obsessed.
Case Study
What do you need to know to ensure when the doors open, customers will come?
eBook
Calculation ROI of CX is no easy task but is often required to acquire the budget and executive buy-in needed to really up your CX performance. Join us as we talk CX maturity and how to calculate your ROI of CX.
Webinar
How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.
Webinar
The seventh edition in our series is all about customer engagement! Discover how the Marketing can use customer feedback more effectively.
eBook
What are the main factors that impact customer experience in the food industry ?
We analysed more than 20 000 customer verbatim to answer all your questions. Check out the top 10 sources of customer dissatisfaction in this Critizr study!
How Monoprix engages the entire company, shop-floor to boardroom, in customer feedback management and CX.
Case Study
Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for who, when and how to ask the NPS question?
eBook
Want to know everything about Customer Centricity? How to go from thinking to taking action? Take a look at our guide with real world examples from Zappos, Amazon and Flunch.
eBook
The fifth edition in our series is all about customer engagement! Learn how to use customer feedback to manage your team.
http://business.critizr.com/en/ebook-management-run-through-customer-reviews
eBook
How Havas Voyage (Carlson Wagonlit Travel) customized and enhanced its customer relationship score
https://business.critizr.com/en/download-business-case-monoprix
Cas Client
https://business.critizr.com/en/havas-voyages-customized-and-enhanced-its-customer-relationship-score-by-14-by-fusing-digital-with-local
How do you implement a Voice of the Customer Program?
From timings, team involvement and key goals - here's everything you need to know
Infographic
How Eram relies on customer feedback to improve customer experience
Case Study
Discover the best tips for setting up your project !
https://business.critizr.com/landing/replay/the-keys-to-measuring-customer-satisfaction-successfully
Webinar
A step by step guide gathering all the requirements that you need to think about before launching your VoC strategy.
https://business.critizr.com/en/download-ebook-customer-centricity
eBook
Case Study
Know how to use the true potential of the NPS and become a Net Promoter Score expert !
Webinar
Take the time of a coffee break to discover this must have indicator !
https://business.critizr.com/en/replay-discover-nps-15-minutes
Webinar
The following of the sixth edition in our series is all about customer engagement! Become an expert on NPS thanks to this ebook!
eBook
The sixth edition in our series is all about customer engagement! Discover the NPS and all its benefits !
eBook
Cheat Sheet
The third edition in our series is all about customer engagement! Acquire the keys to unlock the best practices of managing customer feedback.
http://business.critizr.com/en/ebook-handling-customer-feedback
eBook
http://business.critizr.com/en/ebook-collect-customer-feedbacks
eBook
Case Study
First edition in our series is all about customer engagement! Discover this and the strategic goals linked to it.
http://business.critizr.com/en/discover-the-customer-engagement-theory
eBook
http://business.critizr.com/en/our-10-commandments-of-customer-
eBook
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