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eBooks

The ultimate guide to Customer Centricity

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You are going to become a customer-centricity pro!

 

https://business.critizr.com/en/download-ebook-customer-centricity

customer case

Carrefour

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Carrefour uses Critizr to empower its stores to be accountable for customer relationships

 

https://business.critizr.com/en/case-study-carrefour-uses-critizr-to-empower-its-stores

customer case

Courir

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Courir uses Critizr to continuously improve their customer experience

 

https://business.critizr.com/en/case-study-courir

Videos

Replay become a NPS expert in 20 minutes

 

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Know how to use the true potential of the NPS and become a Net Promoter Score expert ! 

 

https://business.critizr.com/en/replay-nps-expert

eBooks

Customer feedback: The new era of feedback-driven Marketing

 

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The seventh edition in our series is all about customer engagement! Discover how Marketing can use customer feedback!

 

https://business.critizr.com/en/free-ebook-customer-feedback-new-era

Videos

Replay discover the NPS in 15 minutes

 

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Take the time of a coffee break to discover this must have indicator ! 

 

https://business.critizr.com/en/replay-discover-nps-15-minutes

eBooks

Become a Net Promoter Score Expert: Closing the loop

 

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The following of the sixth edition in our series is all about customer engagement! Become an expert on NPS thanks to this ebook!

 

https://business.critizr.com/en/ebook-expert-nps

eBooks

Discover the NPS, Definition, Calculation & Collection

 

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The sixth edition in our series is all about customer engagement! Discover the NPS and all its benefits !

 

https://business.critizr.com/en/ebook-discover-nps

Cheat sheets

How to build an online questionnaire?

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The online survey—an indispensable tool for listening to your customers and measuring their satisfaction! Discover all of the key elements for creating an effective survey.

 

https://business.critizr.com/en/cheat-sheet-questionnaire

eBooks

Management run through customer reviews

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The fifth edition in our series is all about customer engagement! Learn how to use customer feedback to manage your team.

 

http://business.critizr.com/en/ebook-management-run-through-customer-reviews