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customer case

Havas Voyage

https://business.critizr.com/en/havas-voyages-customized-and-enhanced-its-customer-relationship-score-by-14-by-fusing-digital-with-local 

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How Havas Voyage (Carlson Wagonlit Travel) customized and enhanced its customer relationship score

https://business.critizr.com/en/download-business-case-monoprix

Infographic

Implementation Planning for your Voice of the Customer Program.

 

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How do you implement a Voice of the Customer Program? 

From timings, team involvement and key goals - here's everything you need to know

customer case

Eram

 

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How Eram relies on customer feedback to improve customer experience

https://business.critizr.com/en/download-business-case-monoprix

Vidéos

[REPLAY] The keys to measuring customer satisfaction

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Discover the best tips for setting up your project ! 

https://business.critizr.com/landing/replay/the-keys-to-measuring-customer-satisfaction-successfully

customer case

Monoprix

 

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 How Monoprix engages the entire company, shop-floor to boardroom, in customer feedback management and CX.

https://business.critizr.com/en/download-business-case-monoprix

Studies

Supermarket & Convenience Store Retailer Study

 

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 What are the main factors that impact customer experience in the food industry ? Check out the top 10 sources of customer dissatisfaction in this study! 

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

The ultimate RFP template for your VoC project

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A step by step guide gathering all the requirements that you need to think about before launching your VoC strategy.  

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

Become an NPS Expert - Volume 1

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Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for whom, when and how to ask the NPS question?...

 

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

The ultimate guide to Customer Centricity

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You are going to become a customer-centricity pro!

 

https://business.critizr.com/en/download-ebook-customer-centricity

customer case

Carrefour

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Carrefour uses Critizr to empower its stores to be accountable for customer relationships

 

https://business.critizr.com/en/case-study-carrefour-uses-critizr-to-empower-its-stores