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[Insights Publication] Embrace: the power of local - Grocery

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A publication containing practical insights from retail experts on why local is the future of grocery

Grocery

[Insights Publication] Embrace: the power of local - Grocery
Discover how to use WhatsApp to increase sales and customer loyalty across your stores and hear first-hand how Carrefour uses WhatsApp to drive sales, footfall, and shopper loyalty.

Webinar

[Webinar Replay] 'WhatsApp-ening' in Retail?
Discover how to close de gaps between your store teams and head office to drive business value.

Discover now >>

Webinar

[Mind the Gap] Why store teams have the answers to your retail challenges
Forrester research commissioned by Critizr.

If your business has survived COVID-19 and the ‘Death of the High Street’ - what’s your next move to ensure further success?

Times have changed, and customer strategies that once worked to overcome past challenges won’t cut it in today’s world as we enter a realm of higher demand for digitalisation, brand convenience and customer frugality.

Download this report

Cheat Guide

Fashion & Beauty Industry: Customer Obsession Cheat Guide [Forrester]
Forrester research commissioned by Critizr.

The DIY landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.

Download this report

Cheat Guide

DIY and Home Industry: Customer Obsession Cheat Guide [Forrester]
Forrester research commissioned by Critizr.

The Grocery landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.

Download this report

Cheat Guide

Grocery Industry: Customer Obsession Cheat Guide [Forrester]
Forrester research commissioned by Critizr.

We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers.

Download this report

eBook

Going beyond CX: How Understanding Customer Obsession Ensures Success [Forrester]
How to make frontline staff your CX secret weapons. Research conducted by Retail Week

Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens.

eBook

Customer Champions - with Retail Week
This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here.

Infographic

Store Associates: Your Biggest Customer Champions [Infographic]

This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here.
Never before has it been so mission-critical to drive a culture of customer-obsession in retail, download our 2021 survival kit to kick start your mission.

Customer Experience

Customer Obsession Retail LaunchPad

Never before has it been so mission-critical to drive a culture of customer-obsession in retail, download our 2021 survival kit to kick start your mission.
Find out how Adecco collaborates with Critizr to deliver the best possible customer experience across its network.

Customer Experience

With Critizr, candidates and clients are always top of mind at Adecco
At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey.

Join us in this session, as we discover the main lessons and share testimonials from our participants, to help you stay ahead of the game and evolving Customer behaviour.

Webinar

[Webinar] Customer Behaviour and The New Retail Journey
Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY

What has been the real impact of COVID-19 on DIY and Home retail?

What will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: DIY and Home retailers themselves.

eBook

DIY and Home Spotlight : The New Retail Journey
Spotlight on the Fashion and Beauty Industry - we take insights from our wider study to focus in on the grocery industry.

What has been the real impact of COVID-19 on Fashion and beauty retail?

What will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: fashion and beauty retailers themselves.

eBook

Fashion and Beauty Spotlight : The New Retail Journey
Spotlight on the Grocery Industry - we take insights from our wider study to focus in on the grocery industry.

What has been the real impact of COVID-19 on grocery retail?

What the grocery customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: grocers themselves.

eBook

Grocery Spotlight : The New Grocery Retail Journey Revealed
Survey results from European retail leaders on what the customer journey will look like in a post-pandemic world.

What has been the real impact of COVID-19 on retail?

In our new white paper, Critizr asks the people who are best placed to answer this question: retailers themselves.

eBook

The New Retail Journey Revealed
Infographic:

How is the retail industry in France and the UK adapting during COVID-19?

Infographic

INFOGRAPHIC: How is the retail industry in France and the UK adapting during COVID-19?
During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them.

We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers.

eBook

Human conversation drives loyalty
Discover how Critizr has enabled France Pare-Brise's (the replacement and repair specialist of automotive glasswork) impressive network of 370 centres to be more customer-obsessed.

Discover now >>

Case Study

Case study: France Pare-Brise
We've gathered our experts to look through the customer lens to understand the lingering effects of COVID-19 and to analyse the steps retailers need to take to adapt and thrive in the months ahead.

What do you need to know to ensure when the doors open, customers will come?

eBook

Human Centricity is key for physical retail in the new COVID-19 world
Calculation ROI of CX is no easy task but is often required to acquire the budget and executive buy-in needed to really up your CX performance. Join us as we talk CX maturity and how to calculate your ROI of CX.

Webinar

How to calculate the ROI of CX - On Demand Webinar
Carrefour uses Critizr to empower its stores to be accountable for customer relationships

Case Study

Carrefour
How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.

Webinar

6 Steps to Improve your NPS and CX Maturity - On Demand Webinar
The seventh edition in our series is all about customer engagement! Discover how the Marketing can use customer feedback more effectively.

eBook

Customer feedback: The new era of feedback-driven Marketing
What are the main factors that impact customer experience in the food industry ?
We analysed more than 20 000 customer verbatim to answer all your questions. Check out the top 10 sources of customer dissatisfaction in this Critizr study!

Supermarket & Convenience Store Retailer Study
How Monoprix engages the entire company, shop-floor to boardroom, in customer feedback management and CX.

https://business.critizr.com/en/case-study/monoprix

Case Study

Monoprix
Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for who, when and how to ask the NPS question?

eBook

Become an NPS Expert - Volume 1
Want to know everything about Customer Centricity? How to go from thinking to taking action? Take a look at our guide with real world examples from Zappos, Amazon and Flunch.

eBook

The ultimate guide to Customer Centricity
The fifth edition in our series is all about customer engagement! Learn how to use customer feedback to manage your team.

http://business.critizr.com/en/ebook-management-run-through-customer-reviews

eBook

Management run through customer reviews
Find out how to critically evaluate customer satisfaction

eBook

Measuring customer satisfaction
https://business.critizr.com/en/havas-voyages-customized-and-enhanced-its-customer-relationship-score-by-14-by-fusing-digital-with-local

How Havas Voyage (Carlson Wagonlit Travel) customized and enhanced its customer relationship score

https://business.critizr.com/en/download-business-case-monoprix

Cas Client

Havas Voyage

https://business.critizr.com/en/havas-voyages-customized-and-enhanced-its-customer-relationship-score-by-14-by-fusing-digital-with-local
How do you implement a Voice of the Customer Program?

From timings, team involvement and key goals - here's everything you need to know

Infographic

Implementation Planning for your Voice of the Customer Program.
How Eram relies on customer feedback to improve customer experience

https://business.critizr.com/en/case-study/eram

Case Study

Eram
Discover the best tips for setting up your project !

https://business.critizr.com/landing/replay/the-keys-to-measuring-customer-satisfaction-successfully

Webinar

[REPLAY] The keys to measuring customer satisfaction
A step by step guide gathering all the requirements that you need to think about before launching your VoC strategy.

https://business.critizr.com/en/download-ebook-customer-centricity

eBook

The ultimate RFP template for your VoC project
Courir uses Critizr to continuously improve their customer experience

https://business.critizr.com/en/case-study-courir

Case Study

Courir
Know how to use the true potential of the NPS and become a Net Promoter Score expert !

https://business.critizr.com/en/replay-nps-expert

Webinar

Replay become a NPS expert in 20 minutes
Take the time of a coffee break to discover this must have indicator !

https://business.critizr.com/en/replay-discover-nps-15-minutes

Webinar

Replay discover the NPS in 15 minutes
The following of the sixth edition in our series is all about customer engagement! Become an expert on NPS thanks to this ebook!

https://business.critizr.com/en/ebook-expert-nps

eBook

Become a Net Promoter Score Expert: Closing the loop
The sixth edition in our series is all about customer engagement! Discover the NPS and all its benefits !

https://business.critizr.com/en/ebook-discover-nps

eBook

Discover the NPS, Definition, Calculation & Collection
The online survey—an indispensable tool for listening to your customers and measuring their satisfaction! Discover all of the key elements for creating an effective survey.

https://business.critizr.com/en/cheat-sheet-questionnaire

Cheat Sheet

How to build an online questionnaire?
The third edition in our series is all about customer engagement! Acquire the keys to unlock the best practices of managing customer feedback.

http://business.critizr.com/en/ebook-handling-customer-feedback

eBook

Handling customer feedback
The second edition in our series is all about customer engagement! Mobile app, store locator, etc. Find out more about the different customer feedback channels.

http://business.critizr.com/en/ebook-collect-customer-feedbacks

eBook

How to collect customer feedback ?
Thanks to Critizr, customers at Flunch can communicate directly to restaurant managers!

https://business.critizr.com/en/case-study/flunch

Case Study

Flunch
First edition in our series is all about customer engagement! Discover this and the strategic goals linked to it.

http://business.critizr.com/en/discover-the-customer-engagement-theory

eBook

Discover the customer engagement theory
Read about our 10 convictions concerning the collection, processing, evaluation and qualification of customer feedback.

http://business.critizr.com/en/our-10-commandments-of-customer-

eBook

Our 10 convictions of customer relations

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