Discover how to close de gaps between your store teams and head office to drive business value. 

Discover now >>

Download this report

Download this report

Download this report

Download this report

How to make frontline staff your CX secret weapons. Research conducted by Retail Week 

Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens. 

This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here. 

Never before has it been so mission-critical to drive a culture of customer-obsession in retail, download our 2021 survival kit to kick start your mission. 

At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey.

Join us in this session, as we discover the main lessons and share testimonials from our participants, to help you stay ahead of the game and evolving Customer behaviour.

Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY

What has been the real impact of COVID-19 on  DIY and Home retail?

What  will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: DIY and Home retailers themselves.

Spotlight on the Fashion and Beauty Industry - we take insights from our wider study to focus in on the grocery industry. 

What has been the real impact of COVID-19 on Fashion and beauty retail?

What  will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: fashion and beauty retailers themselves.

Spotlight on the Grocery Industry - we take insights from our wider study to focus in on the grocery industry. 

What has been the real impact of COVID-19 on grocery retail?

What the grocery customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: grocers themselves.

Survey results from European retail leaders on what the customer journey will look like in a post-pandemic world.

What has been the real impact of COVID-19 on retail?

In our new white paper, Critizr asks the people who are best placed to answer this question: retailers themselves.

Infographic:

How is the retail industry in France and the UK adapting during COVID-19?

During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them. 

We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers. 

Discover how Critizr has enabled France Pare-Brise's (the replacement and repair specialist of automotive glasswork) impressive network of 370 centres to be more customer-obsessed.  

Discover now >>

We've gathered our experts to look through the customer lens to understand the lingering effects of COVID-19 and to analyse the steps retailers need to take to adapt and thrive in the months ahead.

What do you need to know to ensure when the doors open, customers will come?

Calculation ROI of CX is no easy task but is often required to acquire the budget and executive buy-in needed to really up your CX performance. Join us as we talk CX maturity and how to calculate your ROI of CX.

Carrefour uses Critizr to empower its stores to be accountable for customer relationships

How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.

The seventh edition in our series is all about customer engagement! Discover how the Marketing can use customer feedback more effectively.

What are the main factors that impact customer experience in the food industry ?
We analysed more than 20 000 customer verbatim to answer all your questions. Check out the top 10 sources of customer dissatisfaction in this Critizr study!

 How Monoprix engages the entire company, shop-floor to boardroom, in customer feedback management and CX.

https://business.critizr.com/en/download-business-case-monoprix

Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for who, when and how to ask the NPS question?

Want to know everything about Customer Centricity? How to go from thinking to taking action? Take a look at our guide with real world examples from Zappos, Amazon and Flunch.

The fifth edition in our series is all about customer engagement! Learn how to use customer feedback to manage your team.

http://business.critizr.com/en/ebook-management-run-through-customer-reviews

Find out how to critically evaluate customer satisfaction 

https://business.critizr.com/en/havas-voyages-customized-and-enhanced-its-customer-relationship-score-by-14-by-fusing-digital-with-local 

How Havas Voyage (Carlson Wagonlit Travel) customized and enhanced its customer relationship score

https://business.critizr.com/en/download-business-case-monoprix

How do you implement a Voice of the Customer Program? 

From timings, team involvement and key goals - here's everything you need to know

How Eram relies on customer feedback to improve customer experience

https://business.critizr.com/en/download-business-case-monoprix

Discover the best tips for setting up your project ! 

https://business.critizr.com/landing/replay/the-keys-to-measuring-customer-satisfaction-successfully

A step by step guide gathering all the requirements that you need to think about before launching your VoC strategy.  

https://business.critizr.com/en/download-ebook-customer-centricity

Courir uses Critizr to continuously improve their customer experience

https://business.critizr.com/en/case-study-courir

Know how to use the true potential of the NPS and become a Net Promoter Score expert ! 

https://business.critizr.com/en/replay-nps-expert

Take the time of a coffee break to discover this must have indicator ! 

https://business.critizr.com/en/replay-discover-nps-15-minutes

The following of the sixth edition in our series is all about customer engagement! Become an expert on NPS thanks to this ebook!

https://business.critizr.com/en/ebook-expert-nps

The sixth edition in our series is all about customer engagement! Discover the NPS and all its benefits !

https://business.critizr.com/en/ebook-discover-nps

The online survey—an indispensable tool for listening to your customers and measuring their satisfaction! Discover all of the key elements for creating an effective survey.

https://business.critizr.com/en/cheat-sheet-questionnaire

The third edition in our series is all about customer engagement! Acquire the keys to unlock the best practices of managing customer feedback.

http://business.critizr.com/en/ebook-handling-customer-feedback

The second edition in our series is all about customer engagement! Mobile app, store locator, etc. Find out more about the different customer feedback channels.

http://business.critizr.com/en/ebook-collect-customer-feedbacks

Thanks to Critizr, customers at Flunch can communicate directly to restaurant managers!

http://business.critizr.com/en/case-study-flunch

Critizr enabled Total to increase customer feedback on its service stations by 30%.

http://business.critizr.com/en/case-study-total

First edition in our series is all about customer engagement! Discover this and the strategic goals linked to it. 

http://business.critizr.com/en/discover-the-customer-engagement-theory

Read about our 10 convictions concerning the collection, processing, evaluation and qualification of customer feedback.

http://business.critizr.com/en/our-10-commandments-of-customer-