During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them. 

We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers. 

We've gathered our experts to look through the customer lens to understand the lingering effects of COVID-19 and to analyse the steps retailers need to take to adapt and thrive in the months ahead.

What do you need to know to ensure when the doors open, customers will come?

Calculation ROI of CX is no easy task but is often required to acquire the budget and executive buy-in needed to really up your CX performance. Join us as we talk CX maturity and how to calculate your ROI of CX.

Carrefour uses Critizr to empower its stores to be accountable for customer relationships

How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.

The seventh edition in our series is all about customer engagement! Discover how the Marketing can use customer feedback more effectively.