Never before has it been so mission-critical to drive a culture of customer-obsession in retail, download our 2021 survival kit to kick start your mission. 

At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey.

Join us in this session, as we discover the main lessons and share testimonials from our participants, to help you stay ahead of the game and evolving Customer behaviour.

Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY

What has been the real impact of COVID-19 on  DIY and Home retail?

What  will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: DIY and Home retailers themselves.

Spotlight on the Fashion and Beauty Industry - we take insights from our wider study to focus in on the grocery industry. 

What has been the real impact of COVID-19 on Fashion and beauty retail?

What  will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: fashion and beauty retailers themselves.

Spotlight on the Grocery Industry - we take insights from our wider study to focus in on the grocery industry. 

What has been the real impact of COVID-19 on grocery retail?

What the grocery customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: grocers themselves.

Survey results from European retail leaders on what the customer journey will look like in a post-pandemic world.

What has been the real impact of COVID-19 on retail?

In our new white paper, Critizr asks the people who are best placed to answer this question: retailers themselves.