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Customer Experience

6 Steps to Improve your NPS and CX Maturity - On Demand Webinar

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How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.

Case Study

Havas Voyage

https://business.critizr.com/en/havas-voyages-customized-and-enhanced-its-customer-relationship-score-by-14-by-fusing-digital-with-local 

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How Havas Voyage (Carlson Wagonlit Travel) customized and enhanced its customer relationship score

https://business.critizr.com/en/download-business-case-monoprix

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Implementation Planning for your Voice of the Customer Program.

 

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How do you implement a Voice of the Customer Program? 

From timings, team involvement and key goals - here's everything you need to know

customer case

Eram

 

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How Eram relies on customer feedback to improve customer experience

https://business.critizr.com/en/download-business-case-monoprix

Vidéos

[REPLAY] The keys to measuring customer satisfaction

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Discover the best tips for setting up your project ! 

https://business.critizr.com/landing/replay/the-keys-to-measuring-customer-satisfaction-successfully

customer case

Monoprix

 

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 How Monoprix engages the entire company, shop-floor to boardroom, in customer feedback management and CX.

https://business.critizr.com/en/download-business-case-monoprix

Studies

Supermarket & Convenience Store Retailer Study

 

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 What are the main factors that impact customer experience in the food industry ? Check out the top 10 sources of customer dissatisfaction in this study! 

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

The ultimate RFP template for your VoC project

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A step by step guide gathering all the requirements that you need to think about before launching your VoC strategy.  

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

Become an NPS Expert - Volume 1

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Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for whom, when and how to ask the NPS question?...

 

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

The ultimate guide to Customer Centricity

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You are going to become a customer-centricity pro!

 

https://business.critizr.com/en/download-ebook-customer-centricity