At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey.

Join us in this session, as we discover the main lessons and share testimonials from our participants, to help you stay ahead of the game and evolving Customer behaviour.

Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY

What has been the real impact of COVID-19 on  DIY and Home retail?

What  will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: DIY and Home retailers themselves.

Spotlight on the Fashion and Beauty Industry - we take insights from our wider study to focus in on the grocery industry. 

What has been the real impact of COVID-19 on Fashion and beauty retail?

What  will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: fashion and beauty retailers themselves.

Spotlight on the Grocery Industry - we take insights from our wider study to focus in on the grocery industry. 

What has been the real impact of COVID-19 on grocery retail?

What the grocery customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: grocers themselves.

Survey results from European retail leaders on what the customer journey will look like in a post-pandemic world.

What has been the real impact of COVID-19 on retail?

In our new white paper, Critizr asks the people who are best placed to answer this question: retailers themselves.

During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them. 

We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers.