Critizr | The Leading Customer Interaction Management Platform

ebook

Grocery Industry: Customer Obsession Cheat Guide [Forrester]

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Forrester research commissioned by Critizr.

The Grocery landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.

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ebook

Grocery Industry: Customer Obsession Cheat Guide [Forrester]
Forrester research commissioned by Critizr.

We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers.

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white paper

Going beyond CX: How Understanding Customer Obsession Ensures Success [Forrester]
How to make frontline staff your CX secret weapons. Research conducted by Retail Week

Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens.

white paper

Customer Champions - with Retail Week
This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here.

Infographic

Store Associates: Your Biggest Customer Champions [Infographic]

This infographic highlights the key insights and best retailers quotes from our Customer Champions report - download it here.
Never before has it been so mission-critical to drive a culture of customer-obsession in retail, download our 2021 survival kit to kick start your mission.

Customer Experience

Customer Obsession Retail LaunchPad

Never before has it been so mission-critical to drive a culture of customer-obsession in retail, download our 2021 survival kit to kick start your mission.
At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey.

Join us in this session, as we discover the main lessons and share testimonials from our participants, to help you stay ahead of the game and evolving Customer behaviour.

Webinar

[Webinar] Customer Behaviour and The New Retail Journey

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