HIIT the ground running:
5 Top Tips for Gym Member Retention
With more emphasis on CX than ever before companies are beginning to see the true value of exceptional customer feedback and are taking a more proactive approach to increase customer loyalty, improving E-Reputation and achieving higher NPS metrics.
The health and fitness industry in the UK is now valued at over £25 billion. In this highly competitive market are organisations armed with the right tools to gain true customer insight to maximise member acquisition, reduce retention statistics and to see positive commercial impacts.
Alongside the top 5 tips, we'll cover:
Hugo’s 10 years of experience in the Health and Fitness industry have given him an in-depth knowledge of the challenges the industry faces. Working on the gym floor as a personal trainer allowed him to gain a real insight into the everyday experience gym members undergo, the good, the bad and the ‘could be improved’. Combining this knowledge with his time at Critizr, one of Europes leading Customer Feedback Platforms, he has identified the missing piece for health and fitness to truly harness the Customer Experience to drive member retention, loyalty and ultimately business outcomes.