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Using a VOC approach.


What are the main factors that impact Customer Experience in Supermarket, Convenience stores, Fast-food chains and Food-to-go outlets?

Critizr and Dictanova combined their expertise to analyse the main factors that impact Customer Experience across the food industry. 

We analysed more than 20,000 pieces of real Customer feedback to generate the study and provide an overview of the pain-points Customers face.

In this study, you will discover : 

  • A matrix measuring the impact of dissatisfaction factors on the CSAT (customer satisfaction score)
  • Real Customer Feedback outlining the results.
  • In-depth development of 20 key themes across 4 main topics.
  • Recommendations of how to perfect your Customer Experience within the Food Industry

Download YOUR STUDY HERE:

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