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Just like you, 75% of professionals view the improvement of customer experience as a critical business priority.

But how does one go about launching an initiative to measure customer satisfaction? What team is best positioned to pull it off? What key elements need to be included to drive success?

During this webinar, learn all about:

  • Who the right team members are to champion this initiative?

  • What are the key steps to keep in mind?

  • What the best practices are to ensure success?

Watch the replay: