[Webinar] Customer Behaviour and the New Retail Journey

91% of retailers said COVID-19 has affected their Customer Journey  

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Duration: 60min

Retailers... We understand the importance of staying ahead of the game when it comes to your customers. Understanding evolving consumer trends and behaviours before your competition is what will drive success in 2021.

At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey. Join us in this session, as we discover the main lessons and share testimonials from our participants.

What you'll learn: 

  • The main changes to the customer journey driven by the pandemic. 
  • How to get a real-time view of the changes to Customer behaviour.
  • How to drive Retail Transformation that addresses these changes. 

Presented by: 


Aurélien Dubot - VP Marketing Critizr

Aurélien began his career on the IT and technical side, before moving into strategy and marketing roles in the European teams of companies such as Microsoft, Bazaarvoice, Quantcast and Zendesk. He joined Critizr in 2020 to lead the marketing team.


Samuel Priestley - Global Sales Development Critizr

Over the past 10 years Sam has worked with companies such as Rakuten and Vodafone to provide data driven, connected solutions to the retail and B2C industries. He joined Critizr in 2020 as part of the team to help drive the UK strategy and enable retailers to deliver best in class experiences..

Over 60,000 business owners use Critizr

  • Carrefour
  • Monoprix
  • Dominos
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