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Customer Experience

The first Proud of My Store winner for 2022 reveals her golden rules for customer happiness

Proud of My Store is back for 2022! And we have a first monthly winner: New Look in South Shields. The pride, energy and upbeat team spirit positively leapt off the page in their entry from ...

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  • Customer Experience

    The first Proud of My Store winner for 2022 reveals her golden rules for customer happiness

    Proud of My Store is back for 2022! And we have a first monthly winner: New Look in South Shields. The pride, energy and upbeat team spirit positively leapt off the page in their entry from ...

  • Customer Experience

    Proud of My Store Winners Take The Stage at Retail Week Live

      The Proud of my Store 2021 winners took to the stage at Retail Week Live to share their stories and insider tips on how to deliver an exceptional in-store service.  Hosted by Hazel Morton from ...

  • How going back to basics and digital transformation saved independent cake shop, The Cakery

    Our first Proud of My Store winner was The Cakery in Leamington Spa. Owner Gemma Hancocks tells us more about how COVID has brought a new dynamic to her business, getting back to basics with ...

  • Why one New Look customer calls their store a 'Safe Haven'

    The New Look store in Banbridge, Northern Ireland may be small, but its ambition to be known for world-class customer service is mighty. Here store manager Michael Baird talks about his teams’ Proud ...

  • How Teamwork and Fundraising helped this Co-op store through the pandemic

    The Co-op Food store in Hornchurch, Romford scooped our second monthly prize after impressing the judges with a story of triumph over adversity in their local area. Manager Claire Saunders explains ...

  • Customer Experience

    Selfridges Leaves a Lasting Impression on TheIndustry.fashion Co-founder, Antony Hawman

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