Despite 15 years of experience in retail, nothing could have prepared customer service assistant Lauren May for the last couple of years. But, no matter how tough things got during the pandemic and ...

The June Proud of My Store winner has been crowned – huge congratulations go to The Original Factory Shop in Haslemere. We met with manager and nominator Karen Coombes to talk about how her team ...

Inspirational, motivational and sometimes even a tiny bit emotional – the Proud of My Store 2022 entries have all been fantastic to read. Our second monthly winner – Pets at Home, Wallhead Road in ...

Proud of My Store is back for 2022! And we have a first monthly winner: New Look in South Shields. The pride, energy and upbeat team spirit positively leapt off the page in their entry from ...

  The Proud of my Store 2021 winners took to the stage at Retail Week Live to share their stories and insider tips on how to deliver an exceptional in-store service.  Hosted by Hazel Morton from ...

Our first Proud of My Store winner was The Cakery in Leamington Spa. Owner Gemma Hancocks tells us more about how COVID has brought a new dynamic to her business, getting back to basics with ...

The New Look store in Banbridge, Northern Ireland may be small, but its ambition to be known for world-class customer service is mighty. Here store manager Michael Baird talks about his teams’ Proud ...

The Co-op Food store in Hornchurch, Romford scooped our second monthly prize after impressing the judges with a story of triumph over adversity in their local area. Manager Claire Saunders explains ...