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eBooks

The ultimate RFP template for your VoC project

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A step by step guide gathering all the requirements that you need to think about before launching your VoC strategy.  

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

Become an NPS Expert - Volume 1

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Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for whom, when and how to ask the NPS question?...

 

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

The ultimate guide to Customer Centricity

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You are going to become a customer-centricity pro!

 

https://business.critizr.com/en/download-ebook-customer-centricity

eBooks

Customer feedback: The new era of feedback-driven Marketing

 

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The seventh edition in our series is all about customer engagement! Discover how Marketing can use customer feedback!

 

https://business.critizr.com/en/free-ebook-customer-feedback-new-era

eBooks

Become a Net Promoter Score Expert: Closing the loop

 

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The following of the sixth edition in our series is all about customer engagement! Become an expert on NPS thanks to this ebook!

 

https://business.critizr.com/en/ebook-expert-nps

eBooks

Discover the NPS, Definition, Calculation & Collection

 

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The sixth edition in our series is all about customer engagement! Discover the NPS and all its benefits !

 

https://business.critizr.com/en/ebook-discover-nps

eBooks

Management run through customer reviews

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The fifth edition in our series is all about customer engagement! Learn how to use customer feedback to manage your team.

 

http://business.critizr.com/en/ebook-management-run-through-customer-reviews

eBooks

Measuring customer satisfaction

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The fourth edition in our series is all about customer engagement! Find out how to critically evaluate customer satisfaction using Critizr.

 

http://business.critizr.com/en/ebook-measure-customer-satisfaction

eBooks

Handling customer feedback

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The third edition in our series is all about customer engagement! Acquire the keys to unlock the best practices of managing customer feedback.

 

http://business.critizr.com/en/ebook-handling-customer-feedback

eBooks

How to collect customer feedback ?

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The second edition in our series is all about customer engagement! Mobile app, store locator, etc. Find out more about the different customer feedback channels.

 

http://business.critizr.com/en/ebook-collect-customer-feedbacks