Become an NPS Expert - Volume 1

Monday, February 3 2020

Everything you need to know to get started with the NPS in this ultimate guide: what is it for, for who, when and how to ask the NPS question?

Recent posts

Survey results from European retail leaders on what the customer journey will look like in a post-pandemic world.

What has been the real impact of COVID-19 on retail?

In our new white paper, Critizr asks the people who are best placed to answer this question: retailers themselves.

white paper

The New Retail Journey Revealed
During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them.

We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers.

ebook

Human conversation drives loyalty