The ultimate guide to Customer Centricity

Wednesday, january 1 2020

Want to know everything about Customer Centricity? How to go from thinking to taking action? Take a look at our guide with real world examples from Zappos, Amazon and Flunch.

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Forrester research commissioned by Critizr.

We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers.

Download this report

white paper

Going beyond CX: How Understanding Customer Obsession Ensures Success [Forrester]
How to make frontline staff your CX secret weapons. Research conducted by Retail Week

Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens.

white paper

Customer Champions - with Retail Week