DIY and Home Spotlight : The New Retail Journey

Friday, march 5 2021

Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY

What has been the real impact of COVID-19 on DIY and Home retail?

What will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: DIY and Home retailers themselves.

Recent posts

Forrester research commissioned by Critizr.

If your business has survived COVID-19 and the ‘Death of the High Street’ - what’s your next move to ensure further success?

Times have changed, and customer strategies that once worked to overcome past challenges won’t cut it in today’s world as we enter a realm of higher demand for digitalisation, brand convenience and customer frugality.

Download this report

Cheat Guide

Fashion & Beauty Industry: Customer Obsession Cheat Guide [Forrester]
Forrester research commissioned by Critizr.

The DIY landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.

Download this report

Cheat Guide

DIY and Home Industry: Customer Obsession Cheat Guide [Forrester]