DIY and Home Spotlight : The New Retail Journey

Friday, march 5 2021

Spotlight on the DIY and Home Industry - we take insights from our wider study to focus in on the grocery industry, featuring commentary from Steve Collinge: International speaker, thought leader, retail influencer and commentator, MD Insight Retail Group & Executive Editor Insight DIY

What has been the real impact of COVID-19 on DIY and Home retail?

What will the customer journey will look like in a post-pandemic world?

In our new white paper, Critizr asks the people who are best placed to answer this question: DIY and Home retailers themselves.

Recent posts

Forrester research commissioned by Critizr.

We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers.

Download this report

white paper

Going beyond CX: How Understanding Customer Obsession Ensures Success [Forrester]
How to make frontline staff your CX secret weapons. Research conducted by Retail Week

Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens.

white paper

Customer Champions - with Retail Week