How to effectively utilise NPS within your business, both as a measurement and a driver of CX improvement, alongside the ROI of leveling up your CX. We use lots of real life examples, from Monzo and Zappos to our own clients Carrefour and Leroy Merlin.
What are the main factors that impact customer experience in the food industry ? We analysed more than 20 000 customer verbatim to answer all your questions. Check out the top 10 sources of customer dissatisfaction in this Critizr study!