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Human conversation drives loyalty

During the past couple of months, we've been working hard to understand what turns simple customer feedback into lifelong loyalty. The pandemic has shown us, despite the march of technology, businesses are built on human relationships - and the conversations, connections and kindness that form them. 

We've compiled this learning into our latest e-book 'Human conversations drive loyalty', to show how to build on your in-store interactions digitally, leveraging your frontline staff to better connect with your customers.