[Webinar] Customer Behaviour and The New Retail Journey

Friday, march 5 2021

At the end of 2020 Critizr conducted a survey of European Retail Leaders assessing how the pandemic had affected their customer journey.

Join us in this session, as we discover the main lessons and share testimonials from our participants, to help you stay ahead of the game and evolving Customer behaviour.

Recent posts

Forrester research commissioned by Critizr.

We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers.

Download this report

white paper

Going beyond CX: How Understanding Customer Obsession Ensures Success [Forrester]
How to make frontline staff your CX secret weapons. Research conducted by Retail Week

Featuring case studies from Kingfisher, Sephora, Waterstones, John Lewis and Partners and ATOL les Opticiens.

white paper

Customer Champions - with Retail Week