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Human conversations drive loyalty

Research indicates that 1 in 3 customers will leave a brand they love after just one bad experience, with 92% completely abandoning it after just a few negative interactions.

Customers and the way we connect with them will make or break businesses in the year ahead. Despite this many businesses still deliver sub-par experience and lack real connection. 

In three simple stages, this ebook explains how to make real progress in the areas that will deliver the biggest return on investment.

We answer some of the most urgent questions for retail professionals, including:   

  • How can I enable my organisation to listen to my customers? Especially the teams that deliver store experiences?
  • Who in the business should be responsible for managing feedback and how should this be structured?
  • How can I go beyond data collection to enable all my organisation, starting with the store teams to be customer-obsessed?
  • Ultimately, how can I build loyalty and a genuine human connection between my brand and customers?

Download the eBook today and start revolutionising your in-store retail experience. 

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