Success Story : Monoprix

Key issues of Monoprix’s feedback management approach : 

  • Identify causes of dissatisfaction to improve the processes
  • Anchor the VoC approach in the everyday actions of employees
  • Dispose of a managerial tool that is not solely based on financial indicators
  • Interact with customers to build loyalty and understand how to improve their satisfaction

BUSINESS CASE MONOPRIX_UK-1