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[SUCCESS STORY]

HOW ERAM RELIES ON CUSTOMER FEEDBACK TO IMPROVE CUSTOMER EXPERIENCE 


Discover how ERAM, the leading French shoe retailer in city centres and shopping centres, relies on our effective Customer-listening system to improve the quality of their service and give their Customers a better experience. 

LP  TYP_ERAM UK

  • 100% of customer feedback is processed
  • 2 point improvement of NPS in 1 year 
  • 80% of the collected feedback is positive

read the business case 

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