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Business Case - Havas Voyages

Find out how Havas Voyages customized and enhanced its customer relationship score by 14% in 1 year by fusing digital with local.

For Havas Voyages — voted the best travel brand in term of quality of service in 2018 —customer experience is paramount. Within a market that is undergoing rapid transformation, and that tends towards disintermediation, the group is leaving nothing up to chance.

What lies at the root of their success? Well, they offer a premium, customised and unique customer experience. Download the Case Study now to learn more.

Key figures 

 2017 

Project Launch
 177   Connected agencies
 33%  Survey response rate (exceptional)
 100%   Agency Response Rate
 30  Average response time (in hours)
 +5%  Client satisfaction score over 1 year
 +14% Customer relationship score over 1 year
 

Bcase havas voyages - resized

 

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