Business Case - Havas Voyages

Find out how How Havas Voyages personalises and improved its customer relationship score by 14% in just a year by providing the right digital capabilities to its local teams.

Key figures 

 2017 

Project Launch
 177   Connected agencies
 33%  Survey response rate (exceptional)
 100%   Agency Response Rate
 30  Average response time (in hours)
 +5%  Client satisfaction score over 1 year
 +14% Customer relationship score over 1 year
 

Bcase havas voyages - resized

 

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