For Havas Voyages — voted the best travel brand in term of quality of service in 2018 —customer experience is paramount. Within a market that is undergoing rapid transformation, and that tends towards disintermediation, the group is leaving nothing up to chance.
What lies at the root of their success? Well, they offer a premium, customised and unique customer experience. Download the Case Study now to learn more.
|33%||Survey response rate (exceptional)|
|100%||Agency Response Rate|
|30||Average response time (in hours)|
|+5%||Client satisfaction score over 1 year|
|+14%||Customer relationship score over 1 year|