Adecco, the world's leading workforce solutions company, wanted to ensure the quality of the digital reputation of its agencies and implement a voice of customer program involving all teams, from headquarters to agency managers.

Find out how Adecco collaborates with Goodays to deliver the best possible customer experience across its network :

• Collecting reviews from Google My Business and soliciting them following a visit.
  
  
• Using the voice of its customers at branch level to take quick and relevant actions.
• Showcasing customer reviews on the site and increasing its digital reputation.
• Putting the voice of the customers in the day-to-day of all the organisation, from head office to the branches.

Download this document to find out more about the objectives, the collaboration and the results.