With Critizr, candidates and clients are always top of mind at Adecco

Adecco, the world's leading workforce solutions company, wanted to ensure the quality of the digital reputation of its agencies and implement a voice of customer program involving all teams, from headquarters to agency managers.

Find out how Adecco collaborates with Critizr to deliver the best possible customer experience across its network :

  • Collecting reviews from Google My Business and soliciting them following a visit.

  • Using the voice of its customers at branch level to take quick and relevant actions.
  • Showcasing customer reviews on the site and increasing its digital reputation.
  • Putting the voice of the customers in the day-to-day of all the organisation, from head office to the branches.

Download this document to find out more about the objectives, the collaboration and the results.

Adecco & Critizr - Case Study

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