Feedback from Carrefour
As the undisputed leader in retail in Europe, Carrefour has chosen Critizr to help maintain a close relationship with its customers.
Nearly 1,300 store managers interact with customers on a daily basis. How are they successfully involving their in-store employees to bring a human response to the customer feedback they collect, showing they care about their customers ?
In this case study, you'll learn about:
The customer listening channels deployed by Carrefour
How Carrefour allows its customers to talk to its store managers
How Carrefour improves its customer knowledge