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Carrefour uses Critizr to empower its stores to be accountable for customer relationships

Feedback from Carrefour

As the undisputed leader in retail in Europe, Carrefour has chosen Critizr to help maintain a close relationship with its customers.

Nearly 1,300 store managers interact with customers on a daily basis. How are they  successfully involving their in-store employees to bring a human response to the customer feedback they collect, showing they care about their customers ?


In this case study, you'll learn about:

  • The customer listening channels deployed by Carrefour

  • How Carrefour allows its customers to talk to its store managers

  • How Carrefour improves its customer knowledge


Read the case study: