Customer Focus
The Effects of NPS
The Net Promoter Score, or NPS, is a very popular customer recommendation indicator in English-speaking countries and is gaining traction in Europe. Why is it so successful? How does it help a ...
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Customer Focus
Why include text messaging among your feedback channels ?
If you could only carry one thing with you every day, it would be your smartphone, right? Mobile phones have become an extension of our very being. Since the start of 2016, almost 130 billion texts ...
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Customer Focus
How omnichannel solutions can optimise customer feedback rates
At a time when customer-store relations are drastically changing, new technology is enabling businesses to generate more points of contact with customers. The rise in m-commerce has highlighted the ...
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Customer Focus
15 Tips to Improve Your Customer Services
Sometimes regarded as an area where problems are swept under the rug, customer service should, however, be a key strategy point—it’s how you showcase your business. That’s because good customer ...
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Customer Focus
Training teams on the NPS
The NPS remains an indicator with a "headquarters” dimension which does not mean a lot to field teams. If you want to involve sale outlet managers in your NPS approach, which is a very good ...
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Customer Focus
10 quotes from experts who say customers should be the centre of attention for businesses
