Customer Obsession
Mind the Gap: Retail’s new local attraction
Proximity has become a bit of a buzzword in retail. Definition: a nearness in space, time or relationship – in other words, the things that are close, nearby and on hand.
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Infographic
Store Associates: Your Biggest Customer Champions [Infographic]
You may have seen recently we worked with Retail Week to produce a special report, 'Customer Champions: How to make your frontline staff your secret CX weapons'. If you missed it, don't worry you can ...
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Customer Obsession
Going Beyond CX: Has your business got the ‘EX’ Factor
Did you know that EX = CX? This might sound like a throwback to high school algebra. But it’s actually a formula that every retail business should be obsessing about right now. And if you haven’t yet ...
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Customer Obsession
Customer Obsession: what is it? And why do you need more of it in your business?
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Critizr News & Events
What does ‘Pride’ mean to you?
At Critizr, we pride ourselves on being an inclusive company powered by a diverse workforce. This pride month, (and every month of the year) we want to reflect and ensure we are doing everything we ...
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Customer Experience
Open for business: How retailers can ensure they succeed post-lockdown [Interview with Georgina Drew]
Georgina is a dynamic and driven passionate marketing professional and business leader with extensive experience working within some of the world’s most notable luxury and premium global retail ...