CRM & Marketing
Google My Business (GMB) is a helpful online channel for your workplace and is of utmost importance for local SEO. Most importantly, it’s free! So why wouldn’t you want to utilize it?
Customer Experience
‘Choose your partners wisely’. That’s the advice issued this week by global insight leaders Forrester, in their recent report, Now Tech: Voice of the Customer Vendors, Q1 2020. We’re thrilled that ...
Case Study
Pimkie the European women's fashion retailer has adopted the Critizr solution to listen to their customers at every stage of the Customer Journey. This initiative allows Pimkie to better track ...
Customer Focus
The Net Promoter Score is an indicator of Customer loyalty that is more and more frequently used by major European companies. Many businesses today are interested in implementing the NPS or have ...
Customer Focus
The trend towards measuring Customer Satisfaction is more than just a fad. These days, every company that wants to last and eventually flourish knows the importance of constantly listening to ...
Case Study
Just last week Giulia Klees the Retail Operations Manager for MAC (Estee Lauder) joined us in Paris for a very special event on 'Empowering your in-store staff'. Ahead of the session we caught up ...
