It’s the time of year for the analysts and experts to predict retail’s big trends for 2021 – the insight they hope will help everyone working in the industry with their planning. The problem this ...

With COVID-19 drastically reshaping the retail landscape and becoming the catalyst for shifting consumer behaviour at scale, UK Grocers have been at the forefront and witnessed these changes take ...

We recently surveyed over 100 leading customer experience experts in the UK and France across various retail sectors to understand the impact COVID-19 has had on the industry. We discovered a lot ...

Without a doubt, COVID-19 has accelerated digital transformation among retailers and consumers. In the UK we’ve seen a 129% week-on-week surge in online transactions across all age groups, estimated ...

In today’s connected world, reputation matters. Whether that’s online or offline, how you’re perceived can mean everything. It can mean the difference between a potential new customer visiting your ...

When transforming a business into a customer-obsessed, market-leading retailer one of the most important factors is communication. Not just between the brand and its customers, but internally - from ...