As channels and consumer habits evolve constantly, brands must adapt to stay relevant and present where their customers are. We’re excited by this innovation that is set to further empower consumers ...

Atol is one of the leading optical co-operative chains in France. At our recent event, they shared their views and experience on the importance of creating a strong customer feedback program to ...

We are currently dealing with the biggest retail shake-up in a century. Lockdown, isolation and staying local have led to the emergence of new customer experience priorities, whether that’s safe ...

Coronavirus has changed the way we live our lives, but our basic needs have stayed the same. That includes keeping ourselves and our families fed and stocked with essential day to day supplies.

Customer Satisfaction is a crucial factor in getting people to recommend your brand. However, it is also a major strategic tool for making your company stand out from the competition by identifying ...

Our very own Douglas Mancini was interviewed by CNBC at our recent appearance at FUTR.  He explains why simply having technology to manage Customer Feedback isn't enough. Speedy response and visible ...