If we asked you what you thought was the top priority for retail brands in 2021, what would you say… Improving customer experience? Becoming customer obsessed? Well of course, but not only this. ...

France may have been released from full lockdown earlier than the UK, but both countries are now back and battling to build a best-in-class physical retail experience for the COVID-19 era. How are ...

Following on from our blog posts covering how to reply to customer feedback and how to turn these replies into conversations, it’s now time to put your plan into action.

We recently spoke about the importance of replying to customer feedback, (check out our top 6 tips when replying here) but how can store teams take these replies and convert them into engaging ...

Times in retail have changed. Gone are the days where customers were solely dependent on the goodwill of companies they shopped with. Today’s ‘always-on’ consumer - technically enabled, highly ...

Shops have shown their transformational mettle during COVID-19. Change may have been forced upon them, but their response was agile and inventive, adapting quickly to meet new customer needs and ...