Proximity has become a bit of a buzzword in retail. Definition: a nearness in space, time or relationship – in other words, the things that are close, nearby and on hand. 

You may have seen recently we worked with Retail Week to produce a special report, 'Customer Champions: How to make your frontline staff your secret CX weapons'. If you missed it, don't worry you can ...

Did you know that EX = CX? This might sound like a throwback to high school algebra. But it’s actually a formula that every retail business should be obsessing about right now. And if you haven’t yet ...

At Critizr, we pride ourselves on being an inclusive company powered by a diverse workforce. This pride month, (and every month of the year) we want to reflect and ensure we are doing everything we ...

Georgina is a dynamic and driven passionate marketing professional and business leader with extensive experience working within some of the world’s most notable luxury and premium global retail ...