Coronavirus has changed the way we live our lives, but our basic needs have stayed the same. That includes keeping ourselves and our families fed and stocked with essential day to day supplies.

Customer Satisfaction is a crucial factor in getting people to recommend your brand. However, it is also a major strategic tool for making your company stand out from the competition by identifying ...

Our very own Douglas Mancini was interviewed by CNBC at our recent appearance at FUTR.  He explains why simply having technology to manage Customer Feedback isn't enough. Speedy response and visible ...

Google My Business (GMB) is a helpful online channel for your workplace and is of utmost importance for local SEO. Most importantly, it’s free! So why wouldn’t you want to utilize it?

‘Choose your partners wisely’. That’s the advice issued this week by global insight leaders Forrester, in their recent report, Now Tech: Voice of the Customer Vendors, Q1 2020. We’re thrilled that ...

Pimkie the European women's fashion retailer has adopted the Critizr solution to listen to their customers at every stage of the Customer Journey. This initiative allows Pimkie to better track ...