We recently spoke about the importance of replying to customer feedback, (check out our top 6 tips when replying here) but how can store teams take these replies and convert them into engaging ...

Times in retail have changed. Gone are the days where customers were solely dependent on the goodwill of companies they shopped with. Today’s ‘always-on’ consumer - technically enabled, highly ...

Shops have shown their transformational mettle during COVID-19. Change may have been forced upon them, but their response was agile and inventive, adapting quickly to meet new customer needs and ...

Carrefour is one of the largest retailers in Europe. As a global business it serves over 104 million household customers worldwide, processes 13 million daily cash transactions and has 14.2 million ...

"Thank You." A simple word on the surface, but one that can multiply tenfold when it comes to the motivation and morale of in-store teams.

As channels and consumer habits evolve constantly, brands must adapt to stay relevant and present where their customers are. We’re excited by this innovation that is set to further empower consumers ...