The Critizr platform has the most complete choice of channels to collect voice-of-customer.
The platform works as a multi-channel, single interface hub that captures insights at every stage of the customer journey - in-store, online, on mobile and through third-party partners (Google My Business for instance).
True customer centricity can’t happen from the top down; it has to be anchored in the daily lives of local managers and staff. The result is empowered staff, a brilliant, personalised customer experience, swift resolution of problems - and a solution that finally bridges the gap between company headquarters and employees.
Customer experience progress is a company wide objective. So while Critizr generates feedback and insight for senior management to plan for the long term, staff in the field can quickly and efficiently take action - doing what it takes to solve problems, win back dissatisfied shoppers and drive loyalty and revenue.
Our team of CX Experts, alongside our proven methodology for a light and simple deployment, enables you to quickly see the benefits: an optimised customer experience, stronger customer relationships, higher rates of customer satisfaction and loyalty, an improved e-reputation and NPS score – and ultimately, increased revenues and profit.