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Customer Feedback Management Platform

Empower people who deliver retail experiences every day
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They TRUST US:
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Customer Feedback increases ROI

Collecting your Customer Feedback will increase your turnover.
ROI_V3
Join the trend of companies that actually listen to their customers :
  •  
    Customer relationship: Identify and win back unsatisfied customers.
  •  
    CRM & MARKETING: Earn your customers' loyalty and convert them into ambassadors. 
  •  
    E-RePUTATION: Highlight your satisfied customers to improve your online image.
  •  
    MANAGEMENT: Reinforce the efficiency of your distribution network.
  •  
    CUSTOMER EXPERIENCE: Analyze and boost your conversion rate.
Download our ebook

Voice of the Customer.

Customers, whether satisfied or not, will rarely make their sentiments known. This is the great paradox of customer relations. Customers have never had as many tools to express themselves with as they do today, and yet, they often remain silent. 

“96% of dissatisfied customers do not express their sentiments directly to the company.”

Here at Critizr we believe that a it is of upmost importance that customers be able to express themselves and be heard by companies.
Our mission :
offer a solution that allows companies to collect, process, measure and highlight their customers' feedback on one platform. 

Our solution is a reflection of our convictions, every customer should be able to express their thoughts about a product or a service whenever they wish to and with ease. To this end, we have created the Critizr.com website, which has enabled us to acquire a unique expertise in collecting and processing customer feedback throughout Europe.

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Conviction 1_V3b

Listen

Listening to your customers is a continuous, multi-channel process.

Conviction 2_V3b

Trust

To provide their feedback, customers need to feel reassured by and have trust in you.

Conviction 3_V2-1b

Company wide

The feedback data collected should be of use to the entire company.

Conviction 4_V3b

Engagement

Customer satisfaction isn't enough. You need to aim for customer engagement.

Découvrez nos 10 convictions

All-In-One Platform

Critizr offers a complete platform streamlining data collection, processing, and measurement-harvesting the full value from your customers' feedback.

The most complete solution on the market

Today, customers should be able to express themselves whenever they may feel inclined, at any point during their customer experience. By combining spontaneous and solicited feedback, you will increase the value of your sample size by capturing the full range of your customers' experience.

Collect evaluations (NPS, CSAT, testimonials, etc.) to better understand your customers thanks to the two approaches of push (solicited) and pull (spontaneous).

COLLECTE V4

Centralized access to customer knowledge

Processing customer feedback is a crucial aspect of the listening operation, and requires a flexible strategy. Whether that be through customer service or designated team members (stores, sales, etc.), you can process word-for-word feedback in order to react quickly and in a personnalized manner. Critizr for Business simplifies the process by acting as a central hub for your customers' feedback. 

Regardless of the interaction channel, all feedback is centralized within a single interface.

TRAITEMENT V7

Measure customer satisfaction in real time

Critizr provides you with real-time measurements of customer satisfaction down to the very last detail. By customizing questioning paths, you can create an efficient barometer based on indicators such as NPS or CSAT. Share information with your whole organization to involve everyone in a highly efficient, customer-centric approach.

MESURE V6

Enhance the value of feedback to generate traffic

Are we really able to target specific customers without knowing how satisfied they are ? We now know just how important customer satisfaction is. And yet, still, it remains an under-utilized element for marketing purposes. With Critizr for Business, cement customer feedbacks at the core of your strategy and thus improve the results of your marketing campaigns.

VALORISATION V6
OUR SOLUTIONS

Critizr works seamlessly within your ecosystem.

Our technology partners will ensure you get the most from your customer feedback.
Technological partners:
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Mercaux
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Want to know more?
Contact us