Using real examples, we will cover :
- 6 Steps to take you from foundation level NPS to top performer.
- How to build your CX maturity.
- The ROI of leveling up your NPS and CX Maturity.
Presented by Hazel Morton - UK Marketing
A strong advocate of customer-centricity throughout her career, Hazel has recently joined the expanding Critizr team in London. Named within CX Networks 30 under 30 and formally the CMO of Big Data for Humans, her consistent exposure to the issues retailers face in the current climate, both as a customer and an advocate, has made her hyperaware of the importance of CX. Hazel’s realisation that most businesses fail to successfully measure the effect of successful CX against business objectives drove her to promote closing the engagement and marketing loop.